*Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us*

If you are not completely happy with your purchase, we accept returns within 14 days (for Australian orders) and 30 days (for international orders) from the day of delivery for a Store Credit for all orders placed before 15 February 2025. 

MOVING SALE: As you may already know, we’re moving and will be taking a long break. Please note that all store credit must be redeemed by March 31, 2025. Any unused vouchers will be disabled after this date and will no longer be accessible. For orders placed after 15 FEBRUARY 2025, we cannot accept returns unless faulty. 

As our Moving Sale is aimed at clearing all stock, discounts may vary, and certain products may be further reduced as we get closer to our moving date. Due to the nature of this sale, we cannot offer refunds, price adjustments, or order cancellations for any price differences on previously purchased items.

Please be mindful of your decision when purchasing products purchased during a promotional sale period (over 30% off) or final sale items as they cannot be returned unless faulty. 

If we have received your returned item after the return timeframe, your return cannot be accepted. We are unable to provide any exchange or reimbursement for the delayed returns. To have your item returned back to you, you will need to provide us with a return label (at your cost).

In accordance with Australian Consumer Law, we are not required to offer a refund for sizing, fit, or change of mind on returns. For example, consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase, or had no use for it.

If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Please note, that Kameli Boutique does not cover the cost of returns. For AU customers, you have the option to choose a pre-paid returns label ($10 AUD). For international customers, you will need to visit a local post office in order to return the items. 

Australia 

FREE AUSTRALIA POST EXPRESS SHIPPING for AUSTRALIAN orders over $120 

For orders less than $120:

• a flat rate of $12.00 for Express Shipping 1-2 business days
• a flat rate of $8.95 for Standard Shipping 3-5 business days

New Zealand

FREE EXPRESS SHIPPING for orders more than $150 AUD 

For orders less than $150 AUD:

Express shipping (2-7 business days): $18 AUD 

USA

FREE SHIPPING via Australia Post for orders more than $180 AUD 

For orders less than $180 AUD:

• DHL Express shipping (2-7 business days): $38 AUD 
• Australia Post Express Shipping | USPS (3-11 business days): $33 AUD
• Australia Post Standard shipping | USPS (7 - 15 business days): $20 AUD 

CANADA

FREE SHIPPING for orders more than $180 AUD 

For orders less than $180 AUD:

• DHL Express Shipping (2-7 business days): $38 AUD 
• Australia Post Express shipping (3-11 business days): $33 AUD 
• Standard shipping (7 - 15 business days): $20 AUD

REST OF WORLD 

FREE SHIPPING for orders more than $250 AUD 

For orders less than $250 AUD:

• Express Shipping (2-11 business days): $35 AUD

Depending on your location, your order will be dispatched either via Australia Post Express (3-11 business days) or DHL Express (2-7 business days)

• Standard shipping (7 - 15 business days): $23 AUD 

The timeframes we provided are not guaranteed as there may be possible delays due to unforeseen circumstances. 

*The delivery estimates should be used as a guide only*

International Custom Charges & Taxes

The shipping fee is the courier fee we pay to transport the package to the destination. If your order is eligible for free express shipping, that does not mean the customs charges and taxes are free. 

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

If a customer rejects to pay these additional charges, the package will be abandoned by our courier and Kameli Boutique is not responsible for the handling of abandoned packages.

Customs authorities are required by law that we state the value of your order directly on the package. Customs agents have the right to release or deny the release of your package and, in rare cases, they may also delay or reject delivery.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

Please contact your local customs office to find out what the customs and duty charges may be before placing your order.  

By placing your order from Kameli Boutique, you are responsible for the charges involved to pay to receive your parcel. 

Please be mindful of your decision when purchasing products purchased during a promotional sale period (over 30% off) or final sale items as they cannot be returned unless faulty.