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If you are not completely happy with your purchase, we accept returns within 14 days (for Australian orders) and 30 days (for international orders) from the day of delivery for a Store Credit for all orders placed before 15 February 2025.
MOVING SALE: As you may already know, we’re moving and will be taking a long break. Please note that all store credit must be redeemed by March 31, 2025. Any unused vouchers will be disabled after this date and will no longer be accessible.
Please be mindful of your decision when purchasing products purchased during a promotional sale period (over 30% off) or final sale items as they cannot be returned unless faulty.
If we have received your returned item after the return timeframe, your return cannot be accepted. We are unable to provide any exchange or reimbursement for the delayed returns. To have your item returned back to you, you will need to provide us with a return label (at your cost).
In accordance with Australian Consumer Law, we are not required to offer a refund for sizing, fit, or change of mind on returns. For example, consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase, or had no use for it.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please note, that Kameli Boutique does not cover the cost of returns. For AU customers, you have the option to choose a pre-paid returns label ($10 AUD). For international customers, you will need to visit a local post office in order to return the items.
If you are not completely happy with your purchase, we accept returns within 14 days (for Australian orders) and 30 days (for international orders) from the day of delivery for a Store Credit. Please note, we do not cover the cost of returns.
We offer pre-paid returns labels for Australia and New Zealand:
Pre-paid returns label fee:
Australia: $10 AUD
New Zealand: $18 AUD
The pre-paid returns label fee amount will be deducted from your credit refund.
For the customers from the rest of the world, you will need to visit your local post office to send the returns.
The shipping fee is the courier fee we pay to transport the package to the destination. If your order is eligible for free express shipping, that does not mean the customs charges and taxes are free.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If a customer rejects to pay these additional charges, the package will be abandoned by our courier and Kameli Boutique is not responsible for the handling of abandoned packages.
Customs authorities are required by law that we state the value of your order directly on the package. Customs agents have the right to release or deny the release of your package and, in rare cases, they may also delay or reject delivery.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
Please contact your local customs office to find out what the customs and duty charges may be before placing your order.
By placing your order from Kameli Boutique, you are responsible for the charges involved to pay to receive your parcel.
Customers will be provided with tracking numbers once orders are shipped out. Once your parcel leaves our warehouse, it is in the care of the courier. Please note, we are not responsible for stolen/missing packages - please make sure you follow up with the tracking number provided on your end to receive the package on time.
For domestic (Australia) orders, please track your order via: https://auspost.com.au/mypost/track/#/search
For international orders (unless your order was fulfilled via DHL Express or UPS), please track your order via: https://auspost.com.au/mypost/track/#/search
Once you see an update "Received by postal carrier for delivery", please track your package via your local postal service using the same tracking number. For example, if you are ordering from Canada, then please make sure you track your order via the Canada Post network. If you are having issues with tracking, please email us at customerservice@kameliboutique.com ASAP.
Please note that Kameli Boutique is not responsible for any loss or theft occurring during delivery.
We are not responsible for stolen/missing packages - please make sure you follow up with the tracking number provided on your end to receive the package on time.
If your tracking information says the package was delivered but you didn't receive it, then you will need to call the courier ASAP (All domestic orders are shipped via Australia Post. For international orders, we use Australia Post for standard shipping options and Australia Post Express, UPS and DHL express for express shipping options) to lodge an investigation so they can follow up with the assigned driver - please note you must call the courier (for the faster response, please avoid emailing) on your end first before contacting us as it can delay the process of finding your package)
When placing an order, you must provide Kameli Boutique with accurate information to ensure the accuracy of your order. If the wrong address is entered, Kameli Boutique is not obliged to re-send your order at our own cost.
If your order has already been processed, we are unable to cancel the order or make any changes as our warehouse team will have already started processing your order and it can take up to 2 business days for our customer service team to respond to your email.
If you've placed an order by mistake, it is not Kameli Boutique's responsibility - if you wish to cancel an order made by mistake, you need to return the garments and you will receive a store credit for your returned garments.
Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Kameli Boutique. In addition, Kameli Boutique reserves the right to decline or cancel any such orders.
If your order is cancelled due to incorrect information provided, your order will be cancelled for a merchandise store credit which you can use to place a new order with correct information.
Please note after placing an item on Pre-order your order will not be shipped out until the pre-order item(s) arrives in stock, If you have purchased multiple items they will be shipped out once all items are in stock.
*The pre order date means estimated dispatch date, not estimated delivery date*
CHANGES TO ORDERS/CANCELLING PRE-ORDERS
Please carefully check your billing and shipping information before you place your order as we are unable to make changes to orders once they are processed. We are also not able to cancel any orders After they are placed.
Kameli Boutique is exclusively online.
This means we offer worldwide express shipping but unfortunately we don't have a physical store where you can come and try on garments before buying.
We are based in Melbourne, Australia